SHIPPING & RETURNS POLICY

For all UK orders we use DPD delivery services and our standard service costs is £5.89.

The UK is shipped on Delivery Duty Paid (DDP) basis, which means that all import taxes and duties will be included in the final purchase price.

The services provided are stated below;

DPD 2-3 Working Days £5.89
DPD Next Day Delivery £7.50 (order before midday, Monday - Friday)


In order to receive your item the next day, orders should be placed midday, Monday - Thursday. If an order is placed on Friday after Midday, you'll receive your item on the following Monday. Should there be a delay or issue with your delivery, please contact uk@suicoke.com for help in resolving the problem.

 

ONLINE RETURNS

We are happy to return full price and sale items from our online store (some exclusions apply*) within 14 days of purchase. 

Please note that we don't offer exchanges. If you'd like to exchange for another size, we recommended ordering the correct size and return your original purchase - we'll issue the refund once we've received the return.

You can return your order by simply emailing us at uk@suicoke.com and then take the following steps by registering you returns here, please fill in the information and emailing form back to us, then post/courier the items back to us using the address given below:

UK Returns, use the following address:

SUICOKE UK
Unit 1, Bittern Place
Coburg Road,
N22 6TP London

Please note, that all returned goods are at your expense. We advise returning any items back to us using a trackable service. The items being returned are the sole responsibility of the sender until they are scanned in to our warehouse. 

Refunds are normally processed within 7 working days and all refunds will be made to the method of payment originally used when placing your order.

WE DO NOT ACCEPT RETURNS ON SALES ITEMS. ALL SALES ON SALE ITEMS ARE FINAL. IF SALES ITEMS ARE RETURNED, THE PACKAGE(S) WILL BE REFUSED, WHICH SUICOKE EU / UK WILL NOT BE HELD RESPONSIBLE FOR. UPON ORDER CONFIRMATION, PURCHASE ORDERS CAN NOT BE MODIFIED.

For any additional questions regarding returns or to request a return, please submit here.